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Chatchai Jiansinlapadamrong

Can’t log on to PEN

I was using PEN 2.0.7 which I had not logged in for probably nearly a year. I tried to log in today but failed so I downloaded PEN 2.2, however; I still couldn’t log in. Could you check whether my account and password are still good?

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    Ian Mathew

    Hi Chatchai,

    If you are able to login to, you should be able to login via PEN as well, with the same username and password. I have verified that our servers are functioning as expected. Please check and make sure your network allows FTP. If you are still unable to connect, please submit a ticket at


    Ian Mathew NEEScomm IT

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