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Troubleshoot

There are some common reasons why you may not be able to view an application.

  1. The tool is internally misconfigured in NEEShub.
    If you can look at your my NEEShub page and see that the tool you just started does not appear in the list of running sessions, it exited before it could be viewed. You should report this as a problem.
  2. Your Java interpreter won't start or is misconfigured.
    If you've been able to view applications in previous times with the same browser, usually you can solve this problem by restarting your browser. Make sure that all instances of the browser (e.g. multiple windows) are stopped in order to properly stop and restart the Java environment. If this fails to make tool sessions viewable, consult the Java page for more platform-specific hints.
  3. Your local network prevents the connection.
    There is the possibility that your local network forbids outgoing connections to the application. The box below shows the result of a test to connect to our application proxy. If this box does not contain a success message, you should talk to your local network administrator to analyze the problem.

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